| Welcome
to the bellegray.com FAQ page. We've listened to your
feedback and made it easy to find the information
you're looking for. Our FAQ are broken down into five
categories: Top Questions Asked, Ordering, Shipping,
Returns and Miscellaneous |
 |
|
|
TOP
QUESTIONS ASKED
If
you can't find your question above, try it in one of the
categories below:
ORDERING
QUESTIONS
SHIPPING
QUESTIONS
RETURN/EXCHANGE
QUESTIONS
MISCELLANEOUS
QUESTIONS
Is
ordering over the internet secure?
belle gray, Inc. is committed to protecting your personal
and payment information. Our Web sites use Secure Sockets
Layer (SSL) technology to protect the information sent
to us when you place an order. Your order information
is encrypted so that only belle gray can decode it.
Certain browsers and firewalls may prevent users from
accessing a site using SSL. If you cannot access belle
gray's secure server, please call us at 818-789-4021 to
place an order.
top of page
What
are my payment options?
We accept the following:
- Visa
- MasterCard
- American Express
- Discover
top
of page
Will
my credit card be charged immediately?
No. Your credit card will not be charged until your order
is shipped. When you enter your credit card information
on the final review page, we'll give you an order confirmation
number. You will also immediately receive an e-mail confirming
that your order has been received. We will send you another
e-mail to notify you when your order has been shipped
and we've charged your credit card.
top of page
Are
purchases on this website really tax free?
That's right -- shopping on belle gray website is tax
free EXCEPT for residents of California (sorry, California,
because it's our home state we must charge local taxes
here).
top of page
How
do I track my order?
If you have questions or comments, please call customer
service at 818-789-4021
top of page
Will
I get a receipt with my order?
Yes. Along with your e-mail receipt you will also receive
a printed invoice with your package that can be used to
return or exchange merchandise.
top of page
Can
you store my information so I don't have to enter it in
each time I make a purchase?
Yes. Register with
belle gray Online and we can store your credit
card, billing and shipping information on our secure server
to save you time during checkout. To get started, click
"my account" at the top of the page and then
click "register."
top of page
Why
didn't I receive an email confirmation or receipt after
ordering?
An incorrect e-mail address may have been entered. If
you have questions or comments, please call customer
service at 818-789-4021 or click here
to send us an email.
top of page
Can
I remove items from my shopping bag or do I have to start
over?
Yes. You can remove items from your shopping bag at any
time, prior to placing your order. To view your shopping
bag, click on the link at the top of the page. To remove
something from your shopping bag click the “Remove” button
next to the item. To change an items quantity, change
the number in the "quantity" field and click
"change."
top of page
How
do I change or cancel an order?
belle gray prides itself on offering the highest quality
merchandise. If you are not happy with your purchase,
return the unused item in its original condition within
10 days and we will provide you with a store credit, less
shipping costs. Please note that cosmetics, under garments,
jewelry and swimwear cannot be returned. We do not provide
refunds, store credit only. Items purchased in the store
in LA cannot be returned via the internet. Cancellations
and alterations of web orders can not be done via email
- please call belle gray at 818-789-4021 to cancel or
change an order.
top of page
The
website is slow in processing my order, what should I
do?
We vigilantly monitor our website for errors and performance.
First, make sure the problem is not on your end. Second,
give it a few minutes and try again. If that doesn't help,
please call customer service at 818-789-4021.
top of page
Why
did you call or e-mail me to verify my order?
For your own security and protection, if in the normal
course of fraud control we find something suspicious or
out of the ordinary regarding your order, we will call
or e-mail you to verify your information. Identity theft
and credit card fraud are both rampant on the internet,
and belle gray takes these issues very seriously.
top of page
When
will my order be shipped?
Orders will be shipped with either UPS or FedEx within
4 to 6 weeks of your order date.
top of page
What's
the difference between "Order Date" and "Ship
Date"?
On most websites, "Order Date" and "Estimated
Shipping Date" are not the same thing. For example,
if you place an order on Friday at 11:00pm PST, your package
will not ship until after the weekend. When you place
an order, you'll see an "Estimated Ship Date"
on the order page. If you selected 2nd Day Shipping, you
will receive your package two days after it ships. In
some cases this does not necessarily mean two days after
you placed the order. Please take weekends and holidays
into account when considering the ship date.
top of page
What are your international
shipping fees?
belle gray has partnered with Access USA to provide our
international customers with an easy way to shop with
us! If you live outside the US, please visit our partner
and learn more about freight forwarding options! Learn
more about Access USA shipping services by clicking here.
top
of page
My order hasn't arrived. What
should I do?
If you have questions or comments, please call customer
service at 818-789-4021
or click here
to send us an email.
top
of page
Why didn't I receive a shipping
notification?
An incorrect e-mail address must have been entered. Please
please call customer service
at 818-789-4021 and we'll fix the problem. AOL
users, remember, there's no "www" in your e-mail
address.
top
of page
If I send my package as a gift, will
the recipient receive the invoice?
Yes. If you would like us to remove the invoice from your
package, please call customer
service at 818-789-4021.
top
of page
Where do you ship to? Do you ship to
PO boxes or APO/FPO addresses?
We ship to the U.S. However, for security reasons, we
will not ship to PO boxes or APO/FPO addresses. You can
use the Access
USA service for shipping to all other countries.
top
of page
What is your return/exchange policy?
belle gray prides itself on offering the highest quality
merchandise. If you are not happy with your purchase,
return the unused item in its original condition within
10 days and we will provide you with a store credit, less
shipping costs. Please note that cosmetics, undergarments,
jewelry, swimwear, sale items and special custom
orders cannot be returned or exchanged. We do not
provide refunds, store credit only. Items purchased in
the store in LA cannot be returned via the internet. Cancellations
and alterations of web orders can not be done via email-
please call belle gray at 818-789-4021 to cancel or change
an order.
top
of page
Where do I send my return/exchange?
Returns/Exchanges should be mailed to the address on our
Hours
and Directions page.
top
of page
How should I ship my return/exchange?
Pack and seal your return securely, in the original package
if possible, and call customer
service at 818-789-4021
as soon as possible. It is recommended that you ship your
return with a carrier who will provide your package with
a tracking number to ensure that your package does not
get lost. Packages must be returned prepaid. We do not
accept COD's.
top
of page
Can you e-mail me when new
products are added to the website?
Yes. Register with belle gray and you can sign up to receive
special e-mail updates of belle gray products, events
and announcements. Click here to get
started.
top
of page
I don't have a credit card, how
can I order?
Please
call customer service at 818-789-4021 to order by phone.
I
don't know what to select for my friend/family member.
Do you offer gift certificates? Yes,
we do! Click here
to order!
top
of page
What is your privacy policy?
belle gray, Inc. will not sell or rent your personally
identifiable information to any third party. We will only
give your personally identifiable information to a third
party when that party is participating in the fulfillment
or processing of your order. That is, we may provide some
or all of your personally identifiable information to
our shipping carrier, credit card processor, fulfillment
facility or any other party that requires that information
to complete the fulfillment or delivery process. We have
very strict guidelines requiring all third parties to
keep any shared personal information confidential.
belle gray, Inc. will not provide a customer list to a
third party for any reason other than for the fulfillment
or processing of orders, as described above.
Information submitted through our User Registration form
may be used by belle gray, Inc. for the stated purposes
of occasionally emailing list members with site, store,
product or other information regarding belle gray, Inc.
and bellegray.com. Information submitted through this
form will not be sold, rented or given to any third party
for any reason.
The collected information is used by belle gray, Inc.,
or an agent that processes data on our behalf, only for
the completion of the stated purposes.
Any information submitted to belle gray, Inc. via this
Web site orwww.bellegray.com /www.bellegray.net email
addresses is retained for an indefinite period of time.
If you have any questions
that are not answered above, or if you have other questions
or comments, please call customer service at 818-789-4021
or
click here
to send us an email.
|
TOP
QUESTIONS ASKED
If
you can't find your question above, try it in one of the categories
below:
ORDERING
QUESTIONS
SHIPPING
QUESTIONS
RETURN/EXCHANGE
QUESTIONS
MISCELLANEOUS
QUESTIONS
Is
ordering over the internet secure?
belle gray, Inc. is committed to protecting your personal and
payment information. Our Web sites use Secure Sockets Layer
(SSL) technology to protect the information sent to us when
you place an order. Your order information is encrypted so that
only belle gray can decode it.
Certain browsers and firewalls may prevent users from accessing
a site using SSL. If you cannot access belle gray's secure server,
please call us at 818-789-4021 to place an order.
top of page
What
are my payment options?
We accept the following:
- Visa
- MasterCard
- American Express
- Discover
top
of page
Will
my credit card be charged immediately?
No. Your credit card will not be charged until your order is
shipped. When you enter your credit card information on the
final review page, we'll give you an order confirmation number.
You will also immediately receive an e-mail confirming that
your order has been received. We will send you another e-mail
to notify you when your order has been shipped and we've charged
your credit card.
top of page
Are
purchases on this website really tax free?
That's right -- shopping on belle gray website is tax free EXCEPT
for residents of California (sorry, California, because it's
our home state we must charge local taxes here).
top of page
How
do I track my order?
If you have questions or comments, please call customer
service at 818-789-4021
top of page
Will
I get a receipt with my order?
Yes. Along with your e-mail receipt you will also receive a
printed invoice with your package that can be used to return
or exchange merchandise.
top of page
Can
you store my information so I don't have to enter it in each
time I make a purchase?
Yes. Register with belle
gray Online and we can store your credit card,
billing and shipping information on our secure server to save
you time during checkout. To get started, click "my account"
at the top of the page and then click "register."
top of page
Why
didn't I receive an email confirmation or receipt after ordering?
An incorrect e-mail address may have been entered. If you have questions
or comments, please call customer service at 818-789-4021 or
click here
to send us an email.
top of page
Can
I remove items from my shopping bag or do I have to start over?
Yes. You can remove items from your shopping bag at any time,
prior to placing your order. To view your shopping bag, click
on the link at the top of the page. To remove something from
your shopping bag click the “Remove” button next to the item.
To change an items quantity, change the number in the "quantity"
field and click "change."
top of page
How
do I change or cancel an order?
belle gray prides itself on offering the highest quality merchandise.
If you are not happy with your purchase, return the unused item
in its original condition within 10 days and we will provide
you with a store credit, less shipping costs. Please note that
cosmetics, under garments, jewelry and swimwear cannot be returned.
We do not provide refunds, store credit only. Items purchased
in the store in LA cannot be returned via the internet. Cancellations
and alterations of web orders can not be done via email - please
call belle gray at 818-789-4021 to cancel or change an order.
top of page
The
website is slow in processing my order, what should I do?
We vigilantly monitor our website for errors and performance.
First, make sure the problem is not on your end. Second, give
it a few minutes and try again. If that doesn't help, please
call customer service at 818-789-4021.
top of page
Why
did you call or e-mail me to verify my order?
For your own security and protection, if in the normal course
of fraud control we find something suspicious or out of the
ordinary regarding your order, we will call or e-mail you to
verify your information. Identity theft and credit card fraud
are both rampant on the internet, and belle gray takes these
issues very seriously.
top of page
When
will my order be shipped?
Orders will be shipped with either UPS or FedEx within 4 to
6 weeks of your order date.
top of page
What's
the difference between "Order Date" and "Ship
Date"?
On most websites, "Order Date" and "Estimated
Shipping Date" are not the same thing. For example, if
you place an order on Friday at 11:00pm PST, your package will
not ship until after the weekend. When you place an order, you'll
see an "Estimated Ship Date" on the order page. If
you selected 2nd Day Shipping, you will receive your package
two days after it ships. In some cases this does not necessarily
mean two days after you placed the order. Please take weekends
and holidays into account when considering the ship date.
top of page
What are your international shipping
fees?
belle gray has partnered with Access USA to provide our international
customers with an easy way to shop with us! If you live outside
the US, please visit our partner and learn more about freight
forwarding options! Learn
more about Access USA shipping services by clicking here.
top
of page
My order hasn't arrived. What should
I do?
If you have questions or comments, please call customer
service at 818-789-4021
or click here
to send us an email.
top
of page
Why didn't I receive a shipping
notification?
An incorrect e-mail address must have been entered. Please please
call customer service at 818-789-4021 and we'll fix the
problem. AOL users, remember, there's no "www" in
your e-mail address.
top
of page
If I send my package as a gift, will the
recipient receive the invoice?
Yes. If you would like us to remove the invoice from your package,
please call customer service
at 818-789-4021.
top
of page
Where do you ship to? Do you ship to PO boxes
or APO/FPO addresses?
We ship to the U.S. However, for security reasons, we will not
ship to PO boxes or APO/FPO addresses. You can use the Access
USA service for shipping to all other countries.
top
of page
What is your return/exchange policy?
belle gray prides itself on offering the highest quality merchandise.
If you are not happy with your purchase, return the unused item
in its original condition within 10 days and we will provide
you with a store credit, less shipping costs. Please note that
cosmetics, undergarments, jewelry, swimwear, sale items and
special custom orders cannot be returned or exchanged.
We do not provide refunds, store credit only. Items purchased
in the store in LA cannot be returned via the internet. Cancellations
and alterations of web orders can not be done via email- please
call belle gray at 818-789-4021 to cancel or change an order.
top
of page
Where do I send my return/exchange?
Returns/Exchanges should be mailed to the address on our Hours
and Directions page.
top
of page
How should I ship my return/exchange?
Pack and seal your return securely, in the original package
if possible, and call customer
service at 818-789-4021
as soon as possible. It is recommended that you ship your return
with a carrier who will provide your package with a tracking
number to ensure that your package does not get lost. Packages
must be returned prepaid. We do not accept COD's.
top
of page
Can you e-mail me when new products
are added to the website?
Yes. Register with belle gray and you can sign up to receive
special e-mail updates of belle gray products, events and announcements.
Click here to get started.
top
of page
I don't have a credit card, how can I
order?
Please
call customer service at 818-789-4021 to order by phone.
I
don't know what to select for my friend/family member. Do you
offer gift certificates? Yes,
we do! Click here
to order!
top
of page
What is your privacy policy?
belle gray, Inc. will not sell or rent your personally identifiable
information to any third party. We will only give your personally
identifiable information to a third party when that party is
participating in the fulfillment or processing of your order.
That is, we may provide some or all of your personally identifiable
information to our shipping carrier, credit card processor,
fulfillment facility or any other party that requires that information
to complete the fulfillment or delivery process. We have very
strict guidelines requiring all third parties to keep any shared
personal information confidential.
belle gray, Inc. will not provide a customer list to a third
party for any reason other than for the fulfillment or processing
of orders, as described above.
Information submitted through our User Registration form may
be used by belle gray, Inc. for the stated purposes of occasionally
emailing list members with site, store, product or other information
regarding belle gray, Inc. and bellegray.com. Information submitted
through this form will not be sold, rented or given to any third
party for any reason.
The collected information is used by belle gray, Inc., or an
agent that processes data on our behalf, only for the completion
of the stated purposes.
Any information submitted to belle gray, Inc. via this Web site
orwww.bellegray.com /www.bellegray.net email addresses is retained
for an indefinite period of time.
If you have any questions
that are not answered above, or if you have other questions or
comments, please call customer service at 818-789-4021
or
click here
to send us an email. |
